We allow all our clients to exchange their purchased articles, given that they have made the purchase in Pakistan.
Any Article purchased can be exchanged within 7 days from the date of delivery.
For size exchanges, if the outfit ordered is as per the size chart given, customer will bear the amount difference along with the delivery charges of PKR 200.
Exchange order query shall be accepted on the basis of original invoice that is attached with your order flyer.
Exchange orders shall not be accepted more than 2 times.
Exchange is allowed only if the article is not used, all tags are intact, packing is in its original condition, and then you are good to go ahead with the exchange.
Exchange is possible if customer receives any damaged or defected article, the article shall be exchanged on priority basis.
Exchange order cannot be placed on basis of color difference. Color may slightly vary due to photographic lighting sources or your monitor setting.
Articles purchased on sale or discount cannot be exchanged.
Exchange on discounted/sale items is possible if the product received does not match the product you have ordered.
In order to exchange, you can contact our customer service department
In case of cancelling your order, customer has to inform our customer service before the dispatching of your order.
If your orders have been dispatched, no cancellations are entertained since orders are shipped promptly to make sure there are no delays in shipping and you get your order on time.
Our shipments leave at 6pm every day, so, for cancellations, ideally the customer is supposed to cancel before the first 6pm that comes after he/she has placed the order. It can be done by sending a message on this contact numbers
0312-6570005
